Refund policy
We want you to love your CloudCrown pillow. Because every pillow is made to order just for you, we offer refunds and replacements in the situations below.
When we'll make it right
- Your pillow arrived damaged or defective.
- You received the wrong item (for example, a different design than the one you ordered).
If either of these happens, we'll send you a free replacement or a full refund, whichever you prefer. You won't need to pay for return shipping.
How to request a refund or replacement
- Email us at theprincesspiloow@outlook.com within 30 days of delivery.
- Include your order number and clear photos of the damage or the item you received.
- We'll review your request and reply within 1–2 business days with next steps.
Approved refunds are sent back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.
What we can't accept
Since each pillow is made to order, we can't accept returns or give refunds for a change of mind, or for items that were damaged after delivery through normal wear, misuse, or improper washing.
Cancellations
If you need to cancel, email us as soon as possible. Once your pillow has gone into production, we may not be able to cancel the order.
Questions?
Reach us anytime at theprincesspiloow@outlook.com.