Shipping policy

Every CloudCrown pillow is made to order just for you. Here's what to expect after you place your order.

Delivery time

Most orders arrive within about 15 business days from the day you order. That includes the time it takes to make your pillow and ship it to your door. During busy seasons and holidays, it can occasionally take a little longer.

Tracking

As soon as your pillow ships, we'll email you a tracking link so you can follow it all the way to your door. You'll also get an order confirmation email right after checkout.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay.

Where we ship

We ship to the countries available at checkout. If your country isn't listed, email us and we'll let you know if we can help.

Wrong address

Please double-check your shipping address before you order. If you notice a mistake, email us right away and we'll do our best to fix it before your pillow ships. We can't be responsible for orders shipped to an incorrect address entered at checkout.

Lost or late packages

If your tracking hasn't updated in a while, or your order hasn't arrived after 20 business days, email us and we'll help track it down.

Questions?

Email us at theprincesspiloow@outlook.com.